Who pays for customs fees?

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

For EU countries
To provide an easier and faster purchase experience for our customers in the EU to receive their items, VAT is included during checkout payment from 1 June 2021 and customers will not have to pay any further VAT when receiving their items.

How do I pay customs fees?

If your package is subject to customs fees, your package may be held at your local customs office. Our delivery service provider may contact you or you can contact your local customs office to find out your next steps as you may need to pay additional charges.

Spacebib will not be responsible for any delays due to customs.

Please note that in the event that you refused to pay for any taxes or fees imposed by your custom office or by the delivery service provider, your parcel may be disposed of or handled depending on their guidelines. Unfortunately, in such scenario, there will be no refund or resend made by Spacebib.