What happens if I did not receive my race items?
We strive to ensure the race items are sent out promptly when you have completed the race. All the delivery is tracked and you will be provided with a tracking number when your race items have been dispatched.
You can log in to your Spacebib account to view the tracking and status of your delivery easily.
For Singapore, it may take 2 to 5 business days for our shipping partner to deliver your race items. You may receive your race items separately or before the start of a race. Please refer to each event page for exact details.
Your race items will be delivered via courier. Please ensure your shipping address and contact number is valid and correct and you are contactable.
For overseas participant, the delivery may take 5 days to 21 days depending on your country. Please ensure that you have provided a correct and mailable address in order for the race items to reach you.
Please note that you MUST complete your race by uploading all your race results in your Spacebib account in order to be eligible for the race items, unless stated otherwise.
In an unlikely event that you did not receive your race items when the delivery status is set to "Delivered". You must within 7 days, immediately get in touch with us at email@example.com for us to proceed with an investigation.
Unfortunately, most of our shipping partner will not be able to investigate any missing parcel that is more than 14 days.
After investigation, we will:
- Do a free resend with tracking to the same shipping address. (If the parcel is lost, non-recoverable or due to the delivery lapses)
- A resend will only be done if your shipping address is correct.
- Unfortunately, the free resend service will only be provided once.
If you did not receive the race items due to the following:
- Incorrect or incomplete address
- Non mailable address such as APO/FPO/DPO addresses
- Wrong recipient name
- Other foreseeable reasons
We will unable to make a resend without additional charges.
If you have issues about your shipping address, please contact us at firstname.lastname@example.org within 24 hours after you have completed a race so we can assist you further.
If a tracking number is generated, please get in touch directly with the delivery provider with any questions and status in regards to your parcel quoting your tracking number.