Q: When will the race entitlements be sent to me?

Finisher entitlements are only available for paid events. Finisher entitlements will be posted 2 - 5 business days when you have completed the race. Estimated Delivery Time: For Singapore, estimated delivery time is 5 - 14 business days. In other countries, it may take up to 10 - 21 business days.

Q: How do I edit my race entry particulars?

We allow participants to edit their Basic Info, Medical &amp; Emergency and Participation Details after registering for an event. However, once the race organiser locks your data for processing (ie. bib printing), you will not be able to edit your personal particulars anymore. <ol> <li>Login to your <a href="https://www.spacebib.com/users/login">Spacebib</a> account. </li> <li>Under My Participation, go to the particular event you would like to edit, click on Edit Participation. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/b26e9342-2821-42c6-87d0-cc39115beeb3/cd270c6f-7104-4416-8ec3-decb2b17d888.jpg" alt="Edit Particulars" /> <ol start="3"> <li>You will be brought to the Edit Particulars page where you can edit your Participation Details. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/b26e9342-2821-42c6-87d0-cc39115beeb3/2bbcc20a-f945-4a52-a99d-97aec3c927ba.jpg" alt="Edit Particulars" /> <ol start="4"> <li>Once done, click Save.</li> </ol>

Question 1

How to track and submit my race results?

Accepted Answer

You will be able to submit your result in your Spacebib profile dashboard under the event name once the race period opens.

You can use any running app or wearable/gadgets to track your run/walk.

Take a screenshot/photo of your race result.
Upload your screenshot/photo in your Spacebib account. (Only .PNG or .JPG format is accepted)
You can find your event participation at -> My Participation -> Event Name -> Manage Event Button
Once you have complete uploading your screenshots, we will verify them.

| Free running apps can be downloaded at the Google Play and Apple App Store. Some recommended apps are MayMyRun, Runkeeper, Strava, Runtastic, Nike Run Club etc.

Question 2

Can I exchange a clothing if it does not fit?

Accepted Answer

Generally, we are unable to make an exchange of a clothing sizing due to the limited quantity, hence we encourage you to measure and select your clothing sizing based on our sizing chart closely.

In an unlikely event of receiving a defective item, we will make a free replacement. Please contact us at support@spacebib.com within 7 business days of receiving the defective item, and we will arrange for a free replacement.

|| Please note that we are unable and strictly do not attend to any walk in for any clothing/product exchange.

We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size, but it will be subjected to availability and our terms & conditions. Please follow the steps for exchange:

Please write in your request to support@spacebib.com within 7 days after receiving the item for the exchange request by indicating;

Event name
Apparel type
Sizing received and the new size that you wish to exchange for
Reason for the exchange

Our team will check for the clothing availability and get back to you within 72 hours.

Once we have confirmed the availability with a reply email, please proceed to send back your current clothing to us in good condition with ALL original packaging and tag to (STRICTLY VIA POST ONLY):

Mailing Address: Spacebib Pte Ltd Woodlands 11 11 Woodlands Close #10-25 Singapore 737853

You may wish to proceed to a Post

Question 3

When will the race entitlements be sent to me?

Accepted Answer

Finisher entitlements are only available for paid events. Finisher entitlements will be posted 2 - 5 business days when you have completed the race.

Estimated Delivery Time: For Singapore, estimated delivery time is 5 - 14 business days. In other countries, it may take up to 10 - 21 business days.

Question 4

How does a Spacebib Online Challenge/Race works?

Accepted Answer

Register for an online race or challenge on Spacebib
Use a GPS-tracking running app to track your run
Track and complete your challenge
Upload the result (screenshot/photo) in your Spacebib profile (Make sure your screenshot captured the date, distance and timing duration of your activity)
Spacebib will verify your result and send you your award

Question 5

Can I upload my results multiple times and break my runs/walks separately?

Accepted Answer

Yes. You can upload mutiple results. You may complete your run/walk in a single attempt or multiple times on different day during the event period.

There is no limit in the number of times you can submit your results and you can always exceed and run more than you designated category distance.

Question 6

How do I edit my race entry particulars?

Accepted Answer

We allow participants to edit their Basic Info, Medical & Emergency and Participation Details after registering for an event. However, once the race organiser locks your data for processing (ie. bib printing), you will not be able to edit your personal particulars anymore.

Edit Particulars

You will be brought to the Edit Particulars page where you can edit your Participation Details.

Edit Particulars

Once done, click Save.

Frequently Read Articles

Browse All Categories