Question 1

Can I exchange or return a race item?

Accepted Answer

In an unlikely event of receiving a defective item, we will make a free replacement of the same item. Please contact us at [support@spacebib.com](mailto: support@spacebib.com) within 7 days of receiving the defective item, and we will arrange for a free replacement.

| Please note that we are unable and unable attend to any walk in for any item exchange for operational and safety reasons.

7-Day Exchange Policy

|| We do not offer a return or refund on a purchase but we do offer a 7-day exchange period.

We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and meet the following conditions:

The item must be unused and unworn.
The item must be in its original state and packaging with the original tags attached.
Apparel must have the original packaging and original tags attached.
Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in a sealed packaging.

Please follow the steps for exchange:

Write in your request to support@spacebib.com within 7 days after receiving the item for the exchange request by indicating;

Event name
Receipt number or proof of purchase
Apparel type
Sizing received and the new size that you wish to exchange for
Reason for the exchange

Our support team will then check for the clothing availability and get back to you within 72 hours.

Question 2

How to track and submit my race results?

Accepted Answer

You will be able to submit your result in your Spacebib profile dashboard under the event name once the race period opens.

You can use any running app or wearable/gadgets to track your run/walk.

Take a screenshot/photo of your race result.
Upload your screenshot/photo in your Spacebib account. (Only .PNG or .JPG format is accepted)
You can find your event participation at -> My Participation -> Event Name -> Manage Event Button
Once you have complete uploading your screenshots, we will verify them.

| Free running apps can be downloaded at the Google Play and Apple App Store. Some recommended apps are MayMyRun, Runkeeper, Strava, Runtastic, Nike Run Club etc.

If you are using an iOS device, you can also download our Spacebib app on the App Store to upload your results, synchronise with Strava or use our tracker: https://apps.apple.com/us/app/spacebib/id1450225618

Currently, for an Android user, you can continue to access your account and upload your results via the web browser at https://www.spacebib.com/users/login

Question 3

How does a Spacebib online race/challenge works?

Accepted Answer

A Spacebib online race or challenge is a self-motivated competition where participant can complete a defined distance, usually by running or walking anytime during the race period, anywhere in the world at their own pace.

How to join?

Register for an online race or challenge on Spacebib
Use a running app to track your run
Track and complete your challenge during the race period
Upload the result (screenshot/photo) in your Spacebib account (Make sure your screenshot captured the date, distance and timing duration of your activity)
Spacebib will verify your result and send your award to your mailing address

Question 4

Can I upload my results multiple times and break my runs/walks separately?

Accepted Answer

Yes. You can upload mutiple results. You may complete your run/walk in a single attempt or multiple accumulative times on different day during the event period.

There is no limit in the number of times you can submit your results and you can always exceed and run more than you designated category distance.

Question 5

Can I run on a treadmill?

Accepted Answer

Yes, running on a treadmill is allowed.

Please provide your distance and timing of your run by taking a photo of the display screen on your treadmill.

| Some participant does have ways to include the date if that's possible. Such as holding a calendar or using another phone to take the photo.

Question 6

How do I edit my race entry particulars?

Accepted Answer

If you wish update any of your race entry details, please write in to our support team at [support@spacebib.com.](mailto: support@spacebib.com.)

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