Question 1

Can I exchange or return a race item?

Accepted Answer

In an unlikely event of receiving a defective item, we will make a free replacement of the same item. Please contact us at [support@spacebib.com](mailto: support@spacebib.com) within 7 days of receiving the defective item, and we will arrange for a free replacement.

| Please note that we are unable to attend to any walk in for any item exchange for operational and safety reasons.

7-Day Exchange Policy

We want you to be satisfied and be proud of your hard earned item, hence we are happy to offer you a free exchange within 7 days from the day you have received the item.

|| Unfortunately, we are unable to offer a return or refund on a purchase after receiving the product, but we do offer a 7-day exchange period.

Unfortunately, we will not exchange or refund washed, soiled, damaged, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and meet the following conditions:

The item must be unused and no visible signs of wear
The item must be in its original state and packaging with the original tags attached
Only the same item can be exchanged for a different size
Finisher medals are not exchangable
Promotional or free item is not exchangable
Exchange can and will only be done ONCE

Please follow the steps for exchange:

Write in your request to support@spacebib.com within 7 days after receiving the item for the exchange request by indicating;

Event name

Question 2

How to track and submit my race results?

Accepted Answer

You will be able to submit your result in your Spacebib profile dashboard via our website login under the event name once the race period opens.

You can use any running app or wearable/gadgets to track your run/walk at anywhere ONLY during the race period.

Log in to your account on the web or via our iPhone app.
You can find your race participation at the dropdown list under your avatar profile -> **My Races -> Race Name -> View Race -> Add Results **
Select the date of participation, add a distance and timing, and you’re done.
Upload your screenshot/photo in your Spacebib account. (Only .PNG or .JPG format is accepted)
Once you have completed the race, a notification message will be shown

Any running apps

| Free running apps can be downloaded at the Google Play and Apple App Store. Some recommended apps are MapMyRun, Runkeeper, Strava, Runtastic, Nike Run Club etc. As each app or tracker is different, a rule of thumb is that as long as your screenshot did capture the distance clocked and duration of your activity, it's sufficient. GPS map is not mandatory.

Other Machines or Devices

Any pedometer, treadmill, cycling/exercise machine and other elliptical device are also allowed. You can take a screenshot of the display or dashboard showing the distance clocked and duration of the activity and upload the photo as proof of your result.

Date is not mandatory to be captured in the photo and you can select the date of you

Question 3

How does a Spacebib online race/challenge works?

Accepted Answer

A Spacebib online race or challenge is a self-motivated competition where participant can:

complete a defined distance, usually by running, walking, cycling or any eligible activities anytime during the stipulated race period,
complete the race from anywhere in the world
complete the race at their own pace

How to join a Spacebib online race?

Sign up for an online race or add to cart as many races on Spacebib in an order
Use a running app or fitness tracker/device to track your activity
Complete the challenge during the race period via upload the result (screenshot/photo) in your Spacebib account (Make sure your screenshot captured the date, distance and timing duration of your activity) or sync the results via your Strava account
Our system will verify your result and send your award by each order to your mailing address (Delivery status and tracking number can be found in your account)

Race Completion Policy

|| Do note that you MUST complete the race within the stipulated race period in order to be eligible for the race items. *Race items will be dispatched after you have completed the race in 1 to 5 working days and not at the end of the race period.

*If there is a singlet in an order, all the race items will be sent out once together when the singlet is available to be dispatched.

Benefits of joining a Spacebib online race?

Allow you to join from anywhere around the world
Complete the race anytime at your convenience

Question 4

Can I upload my results multiple times and break my runs/walks separately?

Accepted Answer

Yes. You can upload mutiple results. You may complete your run/walk in a single attempt or multiple accumulative times on different day during the event period.

There is no limit in the number of times you can submit your results and you can always exceed and run more than you designated category distance.

Question 5

What if I failed to complete the race/challenge within the event period?

Accepted Answer

When you sign up for an online race or challenge, it's a ${color}[#008f00](personal commitment and responsibility) to complete the race or challenge. We trust that you will be honorable and hope that you will follow the rules and regulations.

If you failed to meet the requirement by the stipulated event cut off date. You would have deemed to FAIL to complete the race/challenge. No finishers items will be awarded/sent to you.

We strongly encourage you to get in touch with us at support@spacebib.com if you are facing any issues or concerns before the race ends. Extension of the upload period is strictly on a case by case basis.

||| We regret to inform that No Appeal would be accepted after 30 days at the end of the event.

|| By signing up any of our race, you will have deemed to understand and abide by our terms & conditions and race completion policy. Unfortunately, no refund of any sort will be made if you have failed to complete the race.

| Please note that you MUST complete all the races in an order before all the race items will be dispatched.

Question 6

Can I run on a treadmill or indoors?

Accepted Answer

Yes, running on a treadmill or indoors is allowed.

Please provide your distance and timing of your run by taking a photo of the display screen on your treadmill.

| Some participant does have ways to include the date if that's possible. Such as holding a calendar or using another phone to take the photo. But it's optional.

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