Q: When will the medal be sent to me?

Medal is only available for paid events. Medal will be posted 1 - 3 business days after the event ends Estimated Delivery Time: For Singapore, estimated delivery time is 5 - 14 business days. In other countries, it may take up to 10 - 21 business days.

Question 1

Can I request the exchange of tee sizing?

Accepted Answer

Generally, we are unable to make an exchange of the tee sizing due to the limited quantity of our tees, hence we encourage you to measure and select your tee sizing based on our sizing chart closely.

Unless, in an unlikely event of receiving a defective item, we will make a free replacement.

||| Please note that we are unable and will not attend to any walk in to request for any tee/product exchange.

You may request for an exchange of your tee size but it will be subject to availability. Please follow the steps for exchange:

Write in your request to support@spacebib.com for the exchange indicated the event name, tee sizing received and the tee size that you wish to exchange for with the reason for the exchange.
Our team will check for the tee the availability and get back to you within 48 hours.
Once we have confirmed the availability, please send back your current tee to us in good condition.

Mailing Address: Spacebib Pte Ltd 140 Paya Lebar Rd, #10-09 AZ @ Paya Lebar Singapore 409015

You may wish to proceed to a Post Office and purchase a Poly M (S$2.00) packaging for easy return. (For Singapore Only)
Upon receipt of your returned tee, we will process an exchange, we will notify you via email and send you the new tee within 3 business days free of charge (does not apply to international orders) pending inventory availability.

Things to take note:

When returning an item, you are responsible for it.
All returns must be postmarked within 21 days o

Question 2

How to track and submit my race results?

Accepted Answer

You will be able to submit your result in your Spacebib profile dashboard under the event name once the race period opens.

You can use any running app or wearable/gadgets to track your run/walk.

Take a screenshot/photo of your race result.
Upload your screenshot/photo in your Spacebib account. (Only .PNG or .JPG format is accepted)
You can find your event participation at -> My Participation -> Event Name -> Manage Event Button
Once you have complete uploading your screenshots, we will verify them.

| Free running apps can be downloaded at the Google Play and Apple App Store. Some recommended apps are MayMyRun, Runkeeper, Strava, Runtastic, Nike Run Club etc.

Question 3

How do I edit my race entry particulars?

Accepted Answer

We allow participants to edit their Basic Info, Medical & Emergency and Participation Details after registering for an event. However, once the race organiser locks your data for processing (ie. bib printing), you will not be able to edit your personal particulars anymore.

Login to your Spacebib account.
Under My Participation, go to the particular event you would like to edit, click on Edit Participation.

Edit Particulars

You will be brought to the Edit Particulars page where you can edit your Participation Details.

Edit Particulars

Once done, click Save.

Question 4

How do I edit my profile?

Accepted Answer

At Spacebib, we encourage our users to update their profile personally due to data integrity. You can edit almost all your information after registration if needed before the organiser locks it.

Your basic profile details will be auto-populated when you register for your next event.

Log in your Spacebib account.
Click on Edit Profile under your name.

Edit your particulars accordingly.

Once done, click Save.

Under the Edit Profile Page, there is a** Edit Profile Picture** button.

The purpose of the profile picture allows you to select a picture that best represents you.

At the Edit Profile Page, click Edit Profile Picture.
Click Choose File and choose a photo that best represents you.

Once done, click Save.

Question 5

How do I download confirmation slip?

Accepted Answer

After registering for a race event, a confirmation email will be sent to each of the participant via the registered email.

Participant can download their PDF confirmation slip directly from their Spacebib account in the event when they did not receive one.

Log in to your Spacebib account.
Under My Participation, click on the Confirmation Slip button.
Your Confirmation Slip will be downloaded in the PDF format.

Download confirmation slip

Question 6

When will the medal be sent to me?

Accepted Answer

Medal is only available for paid events. Medal will be posted 1 - 3 business days after the event ends

Estimated Delivery Time: For Singapore, estimated delivery time is 5 - 14 business days. In other countries, it may take up to 10 - 21 business days.

Frequently Read Articles

Browse All Categories