Q: When will the medal be sent to me?

Medal is only available for paid events. Medal will be posted 1 - 3 business days after the event ends Estimated Delivery Time: For Singapore, estimated delivery time is 5 - 14 business days. In other countries, it may take up to 10 - 21 business days.

Q: How do I edit my race entry particulars?

We allow participants to edit their Basic Info, Medical &amp; Emergency and Participation Details after registering for an event. However, once the race organiser locks your data for processing (ie. bib printing), you will not be able to edit your personal particulars anymore. <ol> <li>Login to your <a href="https://www.spacebib.com/users/login">Spacebib</a> account. </li> <li>Under My Participation, go to the particular event you would like to edit, click on Edit Participation. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/b26e9342-2821-42c6-87d0-cc39115beeb3/cd270c6f-7104-4416-8ec3-decb2b17d888.jpg" alt="Edit Particulars" /> <ol start="3"> <li>You will be brought to the Edit Particulars page where you can edit your Participation Details. </li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/b26e9342-2821-42c6-87d0-cc39115beeb3/2bbcc20a-f945-4a52-a99d-97aec3c927ba.jpg" alt="Edit Particulars" /> <ol start="4"> <li>Once done, click Save.</li> </ol>

Question 1

How to track and submit my race results?

Accepted Answer

You will be able to submit your result in your Spacebib profile dashboard under the event name once the race period opens.

You can use any running app or wearable/gadgets to track your run/walk.

Take a screenshot/photo of your race result.
Upload your screenshot/photo in your Spacebib account. (Only .PNG or .JPG format is accepted)
You can find your event participation at -> My Participation -> Event Name -> Manage Event Button
Once you have complete uploading your screenshots, we will verify them.

| Free running apps can be downloaded at the Google Play and Apple App Store. Some recommended apps are MayMyRun, Runkeeper, Strava, Runtastic, Nike Run Club etc.

Question 2

Can I exchange a clothing if it does not fit?

Accepted Answer

Generally, we are unable to make an exchange of a clothing sizing due to the limited quantity, hence we encourage you to measure and select your clothing sizing based on our sizing chart closely.

Unless, in an unlikely event of receiving a defective item, we will make a free replacement.

|| Please note that we are unable and strictly will not attend to any walk in to request for any clothing/product exchange.

We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and the terms & conditions. Please follow the steps for exchange:

You MUST WRITE in your request to support@spacebib.com for the exchange indicated the event name, clothing type and sizing received and the new size that you wish to exchange for with the reason for the exchange.
Our team will check for the clothing availability and get back to you within 72 hours.
Once we have confirmed the availability, only can you proceed to send back your current clothing to us in good condition with ALL original packaging to (STRICTLY VIA POST ONLY):

Mailing Address: Spacebib Pte Ltd 140 Paya Lebar Rd, #10-09 AZ @ Paya Lebar Singapore 409015

You may wish to proceed to a Post Office and purchase a Poly M (S$2.00) packaging for easy return. (For Singapore Only)
Upon receipt of your returned clothing, we will process the exchange if it satisfied our terms and conditions. We will then notify you via email

Question 3

When will the medal be sent to me?

Accepted Answer

Medal is only available for paid events. Medal will be posted 1 - 3 business days after the event ends

Estimated Delivery Time: For Singapore, estimated delivery time is 5 - 14 business days. In other countries, it may take up to 10 - 21 business days.

Question 4

How does a Spacebib Online Challenge/Race works?

Accepted Answer

Register for an online race or challenge on Spacebib
Use a GPS-tracking running app to track your run
Track and complete your challenge
Upload the result (screenshot/photo) in your Spacebib profile (Make sure your screenshot captured the date, distance and timing duration of your activity)
Spacebib will verify your result and send you your award

Question 5

How do I edit my race entry particulars?

Accepted Answer

We allow participants to edit their Basic Info, Medical & Emergency and Participation Details after registering for an event. However, once the race organiser locks your data for processing (ie. bib printing), you will not be able to edit your personal particulars anymore.

Edit Particulars

You will be brought to the Edit Particulars page where you can edit your Participation Details.

Edit Particulars

Once done, click Save.

Question 6

Can I upload an online challenge/race result for someone else in my account?

Accepted Answer

All participants will have to create a Spacebib account to upload their online challenge/race results personally due to accountability and data integrity.

So you are not allowed to upload the results for someone else participation. Here's what you should do:

Ask the participant that you have helped sign up for the challenge to create a free Spacebib account using the same email address that you have entered during the registration.
Have the participant sign in to his/her Spacebib account.
He/She should see their participant in his Spacebib account under "My participation".
Log out and log in again to your Spacebib account if you did not see your participation record.

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