Generally, we are unable to make an exchange of a clothing sizing due to the limited quantity, hence we encourage you to measure and select your clothing sizing based on our sizing chart closely.

Unless, in an unlikely event of receiving a defective item, we will make a free replacement.

Please note that we are unable and strictly will not attend to any walk in to request for any clothing/product exchange.

We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and the terms & conditions. Please follow the steps for exchange:

You MUST WRITE in your request to support@spacebib.com for the exchange indicated the event name, clothing type and sizing received and the new size that you wish to exchange for with the reason for the exchange.
Our team will check for the clothing availability and get back to you within 72 hours.
Once we have confirmed the availability, only can you proceed to send back your current clothing to us in good condition with original packaging to (STRICTLY VIA POST ONLY):

Mailing Address:
Spacebib Pte Ltd
140 Paya Lebar Rd, #10-09 AZ @ Paya Lebar
Singapore 409015

You may wish to proceed to a Post Office and purchase a Poly M (S$2.00) packaging for easy return. (For Singapore Only)

Upon receipt of your returned clothing, we will process the exchange if it satisfied our terms and conditions. We will then notify you via email and send you the requested clothing within 7 to 14 business days free of charge (does not apply to international orders) pending inventory availability.

Important things to take note:

When returning an item, you are responsible for it. Please ensure that the returned parcel reaches us.
All exchanges or return can only be done within 7 days from the ship date. Returns sent after this time will not be accepted. If in doubt, please get in touch with us at support@spacebib.com.
The merchandise MUST be in its original condition with no visible signs of wear and in its original box, packaging, label or tag.
While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.
The sender information MUST be indicated at the back of the returning mail. (Sender name and address must match their event registration details)

Please be advised that items that do not conform to the above guidelines are not returnable and no refund will be made.
Was this article helpful?
Cancel
Thank you!