In an unlikely event of receiving a defective item, we will make a free replacement of the same item. Please contact us at support@spacebib.com within 7 days of receiving the defective item, and we will arrange for a free replacement.

Please note that we are unable and unable attend to any walk in for any item exchange for operational and safety reasons.

7-Day Exchange Policy

We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and meet the following conditions:

The item must be unused and unworn.
The item must be in its original state and packaging with the original tags attached.
Apparel must have the original packaging and original tags attached.
Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in a sealed packaging.

Please follow the steps for exchange:

Write in your request to support@spacebib.com within 7 days after receiving the item for the exchange request by indicating;

Event name
Apparel type
Sizing received and the new size that you wish to exchange for
Reason for the exchange

Our support team will then check for the clothing availability and get back to you within 72 hours.

Once we have confirmed the availability with our reply email, please proceed to send back your current clothing to us in good condition with ALL original packaging and tag to (STRICTLY VIA POST ONLY):

Mailing Address:
Spacebib Pte Ltd
Woodlands 11
11 Woodlands Close #10-25
Singapore 737853

You may wish to proceed to a Post Office and purchase a SmartPac (S$3.20) packaging with tracking for easy return. (For Singapore Only). Contact us and let us know the tracking number.

Do note that it's your responsibility to ensure that the returned items reaches us.

Returned products are inspected by our Quality Assurance Team, we will process the exchange if it satisfied our terms and conditions. We will then notify you via email and send you the requested clothing within 5 to 8 business days free of charge (does not apply to international orders) pending inventory availability.
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