Generally, we are unable to make an exchange of the tee sizing due to the limited quantity of our tees, hence we encourage you to measure and select your tee sizing based on our sizing chart closely.

Unless, in an unlikely event of receiving a defective item, we will make a free replacement.

Please note that we are unable and will not attend to any walk in to request for any tee/product exchange.

You may request for an exchange of your tee size but it will be subject to availability. Please follow the steps for exchange:

Write in your request to support@spacebib.com for the exchange indicated the event name, tee sizing received and the tee size that you wish to exchange for with the reason for the exchange.
Our team will check for the tee the availability and get back to you within 48 hours.
Once we have confirmed the availability, please send back your current tee to us in good condition.

Mailing Address:
Spacebib Pte Ltd
140 Paya Lebar Rd, #10-09 AZ @ Paya Lebar
Singapore 409015

You may wish to proceed to a Post Office and purchase a Poly M (S$2.00) packaging for easy return. (For Singapore Only)

Upon receipt of your returned tee, we will process an exchange, we will notify you via email and send you the new tee within 3 business days free of charge (does not apply to international orders) pending inventory availability.

Things to take note:

When returning an item, you are responsible for it.
All returns must be postmarked within 21 days of the end of the event. Returns sent after this time will not be accepted. If in doubt, please get in touch with us at support@spacebib.com.
The merchandise must be in its original condition and in its original box or packaging.
While we cannot accommodate every return, we value you and will always be reasonable. We ask that you do the same.
Sender information MUST be indicated at the back of the returning mail. (Sender name and address must match their event registration details)

Please be advised that items that do not conform to the above guidelines are not returnable.
Was this article helpful?
Cancel
Thank you!