We ensure the race entitlements are sent out promptly after an online challenge or race ends. For Singapore, it may take up to 2 weeks for you to receive your race entitlements. You may receive your race entitlements separately.

Your race entitlements may be delivered by post to your mailbox. Please check it regularly.

For overseas participant, the delivery may take longer and up to 4 weeks depending on your country. Please ensure that you have provided a correct and mailable address in order for the race entitlements to reach you.

Important Notice:

In the unlikely event that you did not receive your race entitlements within a month, please get in touch with us at support@spacebib.com. After investigating, we will:

Do a free resend to the same shipping address.
Resend will only be done if your shipping address is correct.
Free resend service will only be provided once. (Provided it's due to the postal service lapses)
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