We ensure the race entitlements are sent out promptly after an online challenge or race ends. For Singapore, it may take up to 14 working days for you to receive your race entitlements. You may receive your race entitlements separately or before the start of a race. Please refer to each event page for exact details.

Your race entitlements may be delivered by post to your mailbox. Please check it regularly.

For overseas participant, the delivery may take 1 to 4 weeks depending on your country. Please ensure that you have provided a correct and mailable address in order for the race entitlements to reach you.

Important Notice:

In the unlikely event that you did not receive your race entitlements within a month, please get in touch with us at support@spacebib.com. After investigation, we will:

Do a free resend to the same shipping address. (If the parcel is lost, non-recover or due to the postal lapses)
A resend will only be done if your shipping address is correct.
Unfortunately, the free resend service will only be provided once.

If you did not receive the race entitlements due to the following:

Incorrect or incomplete address
Non mailable address such as APO/FPO/DPO addresses
Wrong recipient name
Other foreseeable reasons

Please contact us at support@spacebib.com so we can review your case and assist you further.
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