Spacebib take pride in our products and ensure that all race entitlements undergo a quality check. In the unlikely event that you have receive a damaged or wrong race entitlements, here are the steps you can do:

Take a photo of the damaged race entitlements and send it to support@spacebib.com. Please explain in details the damages.

After verification by our team, we will notify you of the outcome of our investigation. After investigation, we will then proceed to resend you a replacement free of charge.

If you did not receive any race entitlements that you are supposed to get. Please get in touch with us and we will do an investigation. After investigation, we will then proceed to resend you a replacement free of charge.

Important notice:

No replacement can be done if there is no photo evidence provided.
Free replacement is only valid if the damage is reported within 2 weeks after you have received the entitlements.
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