Spacebib take pride in our products and ensure that all race items undergo a quality check.

In an unlikely event that you have received items which you did not order/wrong order or a damaged/defective item, please do not remove any tag or take out the item from the original packaging. Please follow the steps below :

Contact our support team at support@spacebib.com and explain the details of your package. Please provide visual evidence (e.g. photo, video) of the items.

After verification by our Quality Assurance Department, we will notify you of the outcome of our investigation. If there is any damage to the item as a result of a manufacturing defect or deviation from factory specifications, we undertake to replace any defective items with the same item.

If you did not receive any race items that you are supposed to get. Please get in touch with us and we will do an investigation. After investigation, we will proceed to resend you a free replacement of the same item.

Important notice:

No replacement can be done if there is no clear visual evidence provided.
Free replacement is only valid if the damage or missing of item is reported within 7 days after you have received the items.

If the defect in the item was caused by reasons other than materials quality or assembly process, the original item will be returned to you. We do not refund or replace items:

Obtained from a source other than www.spacebib.com
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
Damaged by not following the care instructions

In the event of a defect, missing or wrong item set, we will only offer a free replacement instead of any refund.

For more information, please read our refund policy.
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