They are several reasons why a charge or payment can fail:

Do not honor by bank
Credit card has expired
Overseas transaction not allowed
Transaction has a high risk of fraud
Bank rejects it for other reasons
Insufficient fund

They are several reasons why a charge or subscription can fail:

For reason 1 to 5, please contact your bank to inquire with them. Generally, you can notify the bank to allow overseas transaction for your card.

For reason 6, if you are using a debit card, please ensure there is sufficient fund in the card. Alternatively, you can try another card.

You can also contact our support team at for us to check.

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