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Shipping & Delivery
Understand about the shipment of your race items.
When will the race items be sent to me?
Delivery Tracking & Status
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How do you ship my order?
Race items dispatch policy
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Why do I need to pay customs duty?
Why do I need to pay customs duty?
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Why was I asked to pay additional charges to have my package delivered?
Why was I asked by DHL to pay additional charges to have my package delivered?
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How do I track the status of my order?
Your order status and tracking number for the order can be viewed by logging in to your Spacebib account. Click on the shipment link to follow through to the respective shipper site and enter the tracking number to view more details about the shipment.
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What additional charges can I expect following customs clearance?
What additional charges can I expect following customs clearance?
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Is VAT included for my order to EU?
New EU VAT Rules
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Where do you ship and is the shipping fee included?
Free shipping to certain countries and requirement
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What happens if I did not receive my race items?
Find out about Spacebib Resent Policy
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Who pays for customs fees?
Buyer is responsible for any local taxes
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Can I change or edit my shipping address after registration?
Shipping address update policy
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Can I visit your office to collect or return any items?
Due to safety and operational reasons, no walk-ins are allowed
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