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• When will the race items be sent to me?

  Delivery Tracking & StatusFew readers

• What is a pre-race item?

  Get the item before your raceFew readers

• Why do I need to pay customs duty?

  Why do I need to pay customs duty?Few readers

• New EU VAT Rules

  New EU VAT RulesFew readers

• Why was I asked by DHL to pay additional charges to have my package delivered?

  Why was I asked by DHL to pay additional charges to have my package delivered?Few readers

• What additional charges can I expect following customs clearance?

  What additional charges can I expect following customs clearance?Few readers

• Is the shipping fee included?

  Free shipping to certain countries and requirementSome readers

• What happens if I did not receive my race items?

  Find out about Spacebib Resent PolicySome readers

• Who pays for customs fees?

  Buyer is responsible for any local taxesSome readers

• Can I change or edit my shipping address after registration?

  Shipping address update policyFew readers

• Can I visit your office to collect or return any items?

  Due to safety and operational reasons, no walk-ins are allowedSome readers