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• When will the race items be sent to me?

  Delivery Tracking & StatusFew readers

• Why do I need to pay customs duty?

  Why do I need to pay customs duty?Few readers

• Why was I asked to pay additional charges to have my package delivered?

  Why was I asked by DHL to pay additional charges to have my package delivered?Few readers

• How do you ship my order?

  Find out how we send your order safely.Few readers

• Is VAT included for my order to EU?

  New EU VAT RulesFew readers

• What additional charges can I expect following customs clearance?

  What additional charges can I expect following customs clearance?Few readers

• How do I track the status of my order?

  Your order status and tracking number for the order can be viewed by logging in to your Spacebib account. Click on the shipment link to follow through to the respective shipper site and enter the tracking number to view more details about the shipment.Few readers

• Where do you ship and is the shipping fee included?

  Free shipping to certain countries and requirementSome readers

• What happens if I did not receive my race items?

  Find out about Spacebib Resent PolicyFew readers

• Who pays for customs fees?

  Buyer is responsible for any local taxesFew readers

• Can I change or edit my shipping address after registration?

  Shipping address update policyFew readers

• Can I visit your office to collect or return any items?

  Due to safety and operational reasons, no walk-ins are allowedFew readers