In an unlikely event of receiving a defective item, we will make a free replacement of the same item. Please contact us at support@spacebib.com

Please note that we are unable and unable attend to any walk in for any item exchange for operational and safety reasons.

7-Day Exchange Policy

We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and our terms & conditions. Please follow the steps for exchange:

Please write in your request to support@spacebib.com

Event name

Apparel type

Sizing received and the new size that you wish to exchange for

Reason for the exchange

Our team will then check for the clothing availability and get back to you within 72 hours.

Once we have confirmed the availability with our reply email, please proceed to send back your current clothing to us in good condition with ALL original packaging and tag to (STRICTLY VIA POST ONLY):

Mailing Address:
Spacebib Pte Ltd
Woodlands 11
11 Woodlands Close #10-25
Singapore 737853

You may wish to proceed to a Post Office and purchase a SmartPac (S$3.20) packaging with tracking for easy return. (For Singapore Only). Contact us and let us know the tracking number.

Do note that it's your responsibility to ensure that the returned items reaches us.

Upon receipt of your returned clothing, we will process the exchange if it satisfied our terms and conditions. We will then notify you via email and send you the requested clothing within 5 to 8 business days free of charge (does not apply to international orders) pending inventory availability.

For overseas participant, please contact us at support@spacebib.com
这篇文章有帮助吗?
取消
谢谢!