Can I request for a refund or cancellation?
Unfortunately, we are unable to make any refund or cancellation once the race date has started.
If you have any questions on the event or wish to appeal, please get in touch with us at support@spacebib.com
Below are the only situations that are entitled to a partial or full refund:
The event is cancelled (and the organiser have a refund policy in place)
Upgrade of category
Change or defect of race entitlements
Mask, headwear, undergarments, socks (boxer/jocks部分读者What should I do if my item arrives damaged or defective, or isn't what I ordered?
Spacebib take pride in our products and ensure that all race items undergo a quality check.
In an unlikely event that you have received items which you did not order/wrong order or a damaged/defective item, please do not remove any tag or take out the item from the original packaging. Please follow the steps:
Contact our support team at support@spacebib.com and explain the details of your package. Please provide visual evidence (e.g. photo, video) of the items.
After veri部分读者Can I transfer an online race/challenge?
Please consider carefully when registering for an event. Transferring of a registered race slot to a different category, event or participant is unfortunately not allowed.部分读者Can I change a race category after registration?
You are unable to change a category distance after registration. You will need to sign up for a new order.
Steps to follow:
Please proceed to register for the new category
Notify us both the new and old receipt number immediately when you have done so
Please follow up and ensure that we have acknowledged your request
We will confirm with you to void and made a refund of your previous registration back to the same payment method that you have used
The ref部分读者Can I exchange for a race item?
In an unlikely event of receiving a defective item, we will make a free replacement of the same item. Please contact us at support@spacebib.com
Please note that we are unable and unable attend to any walk in for any item exchange for operational and safety reasons.
7-Day Exchange Policy
We will not exchange or refund soiled, marked or worn garments. You may request for an exchange of your clothing size but it will be subjected to availability and our terms & conditions. Please follo部分读者
